Terms & Conditions

Last updated: 22nd September 2025 

 

Welcome to our online shop. By placing an order through this website, you are agreeing to the terms and conditions set out below.

This online store is operated by Savera UK, a registered non-profit organisation in the UK. All proceeds from sales go towards supporting our charitable work to end 'honour'-based abuse and harmful practices

Please read these terms carefully before making a purchase.

1. Who We Are

This website is operated by: Shopify 

Savera UK 
Registered Charity Number: 1145564
Registered Address: 151 Dale Street, Liverpool, L2 2AH
Contact Email: shop@saverauk.co.uk

2. Our Products

We sell physical goods, such as greeting cards. All products are subject to availability, and we reserve the right to discontinue any product at any time. We make every effort to display product colours and descriptions accurately, but slight variations may occur.

3. Pricing and Payment

All prices are in GBP (£) and include VAT where applicable.

Payment is taken at the time of order using secure third-party payment processors.

We reserve the right to change prices at any time. Once you place an order, the price will not change.

4. Shipping

Orders are shipped within the UK only.

Delivery times are estimated and not guaranteed. Delays may occur due to factors outside our control.

You can read our full [Shipping Policy] for details.

5. Returns and Refunds

You have the right to cancel your order within 14 days of receiving your item under UK law.
Please refer to our Returns & Refunds Policy for full details on how to cancel, return or report an issue with your order.

6. Personalised Items

Custom or personalised items are non-refundable unless faulty. This includes cards printed with personalised messages, names, or other customised features.

7. Use of This Site

You agree not to misuse this site or use it for any unlawful purpose. You must not:

  • Interfere with the site’s operation
  • Attempt to gain unauthorised access to our systems
  • Use content from the site without permission
  • We reserve the right to terminate access to the site if these terms are breached

8. Data Protection and Privacy

We collect and process your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read our Privacy Policy] for details on how we use your data.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

  • Any indirect or consequential losses
  • Any loss of profit, goodwill, or business
  • Any delay or failure in performance due to circumstances beyond our control
  • This does not affect your statutory rights as a consumer

10. Governing Law

These terms and any disputes arising under them are governed by the laws of England and Wales. Any legal proceedings must be brought in the UK courts.

11. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the site means you accept any updates.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: shop@saverauk.co.uk